Solution

We have developed an I-assistant that uses natural language processing (NLP) and machine learning methods to interact with customers. The assistant analyzes user requests, understands their preferences and offers relevant products. He can ask clarifying questions to better understand the needs of the client, and provides recommendations based on the information collected. In addition to selecting products and placing orders, the assistant also advises clients on various issues such as product information, delivery and return conditions, as well as current promotions and discounts. After confirming the selection, the assistant automatically places the order, including all the necessary steps from choosing the delivery method to payment.